Terms And Conditions
These Terms and Conditions may be amended at any time by posting a revised version on the Beaded Butterfly Website. The revised version will be effective at the time of posting.
When you order from the Beaded Butterfly website, we do not expect you to "open an account".
Your Details
We do not, under any circumstances sell, lend or distribute your details to anyone.
We do need some of your information so as to deliver your order to you in the most efficient manner possible and to contact you should there be an error in the transaction.
Your details are not stored on our server but on a the server of the payment provider.
The Use of "Cookies"
You will need to have javascript and cookies enabled to shop at Beaded Butterfly. "Cookies" are small files of data that reside on your computer and allow us to recognise you as a Beaded Butterfly customer. A session cookie is for both our protection, to secure your visit and prevent our pages from being hijacked. This cookie is used to "remember" what you have put into your shopping basket.Once you leave our site this cookie expires and no longer have any effect.
We also use longer-lasting cookies to display your details on the shipping address form, so that you don't have to retype all your details and address each time you shop with Beaded Butterfly. This longlasting cookie is optional and you are given the choice after filling in your shipping details.
Website Traffic Information
Due to the way that World Wide Web communication standards work, when you arrive at or leave the Beaded Butterfly website, we automatically collect information on which pages of our Website you visit, your IP addresses, the type of browser you use and the times you access our Website. We use this information to try to understand your preferences better and to manage page layout and design, so as to improve your shopping experience. In this regard, Beaded Butterfly would always love to here from you.
Terms and Conditions:
These terms and conditions do not affect your statutory rights.
Delivery
Please note that the goods we sell are hand made and nearly all goods are made to order. Whilst every effort is made to ensure goods are received as soon as possible, Beaded Butterfly shall not be liable for any losses, costs, damages or expenses caused by any delay in delivery of your goods.
The purchaser takes full responsibility for the goods once they have been delivered and / or signed for. Before goods are accepted it is important that they are checked for any signs of damage. In the event goods are signed for unchecked or you suspect there may have been damaged during transit this should be noted on the carriers delivery documentation at the time of signing.
In the event that Beaded Butterfly is unable to fulfill the order within 7 days of payment and there are no other items you would like to exchange to the same value, you can request a refund. For custom made orders for "personallyl requested items", no refund or cancellation can be made without our authorisation.
Combined with these terms and conditions, see more on "Order and Despatch" here.
Pricing
Prices quoted on our web site include VAT. VAT will not be applicable where we have been provided with a registered SARS VAT number. Any price changes to those published on our web site will be notified to the client by email or phone before the order is processed and any money charged to credit or debit cards. Liability for any import duties for clients outside South Africa is the responsibility of the purchaser.
Payment
Please note that goods ordered by credit card must be delivered to the cardholders address unless a prior arrangement has been made with the credit card company. Goods will be dispatched following receipt of cleared funds or, in the event of credit/ charge card payments, once the transaction has been authorised by the credit card company.
You can also pay by bank transfer or by personal / business / building society cheque, please call contact us, with your order numbers, for details. The contact numbers are on the "Contact Us" page.
To reduce the risk of credit card fraud Beaded Butterfly reserves the right to refuse an order if the credit card transaction is not authorised or your cheque is not cleared. These checks do not breach any of your rights, as mentioned above, but are merely to protect the cardholder and Beaded Butterfly from fraud. Any credit card information is held on a secure server.
Guaranteed items
All African Butterfly hair combs / clips come with a one year guarantee. In the unlikely event of a clip breaking within the guarantee period; we will gladly replace it. The clip must be returned to us with the guarnatee card it was sold with. Before returning a broken comb, you must obtain a returns number from us. We may ask for more details with regard to the damage or break.
A replacement comb will be sent out only when we have recieved the broken comb and assessed the problem. If the guarantee has been void as a result of certain treatment or abnormally rough handling . . . it is likley your comb will not be replaced.
The guarantee on a clip will become void should the comb be exposed to hair spray, water, long periods of sunlight, abnormal wear and tear, rough handling. Please see care instructions for details on looking after your comb.
Postage:
All your chosen items will be sent by standard post, unless you specifically chose registered mail or to use a courier company. The rates used are based on the South African Post Office rates found at www.sapo.co.za.
No dispatches will be made to a Post Office Box address. Delivery can only be made to a physical address as discribed on your Credit Card accounts.
Need your purchase "...like urgent?"The Alternative is to use the more expensive option - Courier. Contact us and we will hunt for the best option and supply you with a quote to get your purchase there in time for the special occasion.
Returns Policy and Information:
A chosen item not quite right?
Appreciate that all our goods are hand crafted, as a result no two items within the same classification or range will be exactly the same. This is what makes your chosen work of art so unique. It is very unlikely someone else will have one too. As a result some of the pictures of the article may differ to the product received.
We do make every effort to get your choice correct, but in the event you are not totally happy, we will accept the article back on the following conditions;
- The item has no damage, burns or spills evident on it
- It is returned in the original packaging
- The Item is returned within seven (12) days of receipt
- the postage and packaging will not be refunded
- the package is returned with "Signed for" tracking unless other method is agreed upon
- a "Return" number ( \\R. No: xxxx ) is obtained.
Address the package you are returning to:
Beaded Butterfly
\\R.No: xxxx
P O Box 498
Somerset West 7137
South Africa
Please ensure you have obtained a "\\R. No: xxxx" (return number) from us before completing your label. See here for contact details. A 20% handling fee will be charged on all returns - your product must be free from damage, clean and your guarantee (if this applies to the product) must be returned. Should there be any problems, please put this in writing and return mail with the goods - via insured, recorded or registered post (at the customer's expense) - to the Beaded Butterfly postal mail address only. Should any losses in the mail system occur then that will be for the customer's account.
Combined with these terms and conditions, see more on "Order and Despatch" here.
We, at Beaded Butterfly, pride ourselves on the high standard of service provided to you, however, should you have a problem with the goods you have purchased or the service you have received you can contact customer services by phone, E-mail or fax. The matter will be investigated and responded to within 7 working days.
Beaded Butterfly's office hours are Monday to Friday 9:00 a.m. to 4:00 p.m.
