Order & Dispatch
IT'S EASY TO ORDER
At Beaded Butterfly, we believe in creating satisfied customers. This is why we want to give you options when it comes to ordering. As a result, you can choose which method best suits you.
Additionally, when you order from the Beaded Butterfly website, we do not expect you to "open an account".
You simply fill your shopping basket, complete your address, and select your payment method. Using your card is safe as we do not hold any of your banking details on our servers! All cards are accepted via PayPal where you do not have to have a PayPal account. Find out how to pay WITHOUT PayPal here!
PLACING YOUR ORDER
Once you have made your choice as to which items you would like
to purchase, you can either pay by:
- EFT/electronic bank transfer - details of the account
and a reference number will be sent to you with your invoice and
order confirmation. We will then require you to email or fax your
proof of payment through to us.
- Cash deposit - details of the account and a reference number
will be sent to you with your invoice and order confirmation. We
will then require you to email or fax your proof of payment through
to us.
- Cheque - please note that we do accept cheques, however, this method takes a minimum of 10 working days to clear. Your order will not be processed until 5 working days after your cheque has been cleared and the funds are reflected in our account. Details for you to make out your cheque will be sent to you with your invoice and order confirmation.
IF YOU ARE STILL UNCERTAIN AND WOULD LIKE TO PLACE AN ORDER - please contact us either via email or telephone. We are more than happy to assist you.
PLEASE NOTE - with regards to custom made goods such as linen, hand dyed / painted and created home decor, presonalised bags and custom made hair combs; we require our customers to make a deposit of 50% of the cost of their order before we will begin work on any order. We will then request the final 50% to paid once the order has been complete and before the order is dispatched.
DISPATCH & DELIVERY OF ORDERS -
POSTAGE & HANDLING FEES
All shipments are subject to postage and handling fees. (Duties and value-added taxes may be required in your home country and are the responsibility of the customer)
MERCHANDISE AVAILABILITY
For those purchasing hair combs: if you have ordered a comb off the web, your comb is most likely to be available unless it states the comb is 'on order'. If the comb is 'on order', you should not be able to purchase it. We will endevour to have available combs packaged and despatched either the same day as payment of your order or the following working day. As our system requires manual login and updating, we do have two purchases occuring on a single comb from time to time. If this occurs, we work on a "first payment, first serve" basis. In the case of the second person ordering, we will do all we can to match the combs. You will be contacted so as to arrange an alternative.
For those ordering custom made items: Custom made items include all hand made or hand created items such as Linen, thread work, hand dyed and or painted bags and home decor. This also includes any custom made orders for hair combs. Please allow six to eight weeks for your custom, hand made order to be fulfilled. In the case of the clips, this time can be reduced to 14 days to 4 weeks. Each item is especially designed for you and then hand stitched, painted or beaded. Should an item be unavailable or a delay in regular shipment anticipated, you will be advised at the time of your order. If you have only paid 50% (in the case of Linen) of the cost of your order, your final payment will not be requested until time of shipment. Only once we have received the final and full payment will we dispatch your order. You are required to pay 100% for clips when you place your order.
YOUR SATISFACTION GUARANTEED
We want you to enjoy every purchase. If you are not fully satisfied with your selection, please return it for an exchange.
EXCHANGES
For an exchange, please contact us within 12 days of receipt of your goods. We will issue you a returns number and ask the reason why you wish to exchange your order or part of your order. We will then email you a returns form to print out and fill in. Include the completed form in the package with the goods you wish to exchange. Send the package to the address indicated on this page or on your invoice. Shipping and handling charges are not refundable. Postage will be paid by the purchaser. When exchanging a gift, please provide us with the name and address of the gift-giver.
HOW WE DELIVER
The checkout process offers your two options once you have completed the delivery name and address page. They being;
AIRMAIL SAVER (option 1) - We deliver your purchases via standard airmail through the South African Post Office. This is by far the cheapest option. Standard airmail delivery times vary depending on country of destination. Delivery of goods may be extended during public holidays and the festive season. Please note; the postal services are beyond our control. WITH NON REGISTERED PARCELS AIRMAIL SAVER PACKAGES, WE ARE NOT RESPONSIBLE FOR REFUNDING SHIPPING OR PRODUCT CHARGES IN THE EVENT THAT YOUR PACKAGE WAS NEVER DELIVERED.
REGISTERED & INSURED AIRMAIL (option 2) - We deliver your purchases via registered airmail through the South African Post Office. This option costs a little more, however, you have peace of mind knowing your parcel is being tracked. Registered parcels are delivered in a separately streamed service with added security. On despatch, you will be emailed your tracking number. With larger parcels (parcels weighing more than 1kg and having a dimension exceeding 600mm with a length, width and depth combined exceeding 900mm) your parcel will be registered and insured — unless you state otherwise. You will be contacted regarding this issue should your order fit into the large parcel category. Registered airmail delivery times vary depending on country of destination. Delivery of goods may be extended during public holidays and the festive season. Please note; the postal services are beyond our control. However, with registered parcels, we can assist you should your parcel go missing.
Note: Other options listed below are available for your convenience. You will need to contact us before you proceed to the checkout page if you would prefer to use these methods.
EXPRESS DELIVERY (contact us) - If you need your order urgently, we can offer you express delivery using South African Speed services or other courier services such as DHL, FEDEX, UPS or POSTNET. A street address will be required for this option. Additional charge rates will be billed to the customer. Should you wish to use this option, please contact us and we will give you a quote on the cheapest option we can source at the time. Please note that this option often works out to be prohibitively expensive for many of our customers.
PACKAGING AND HANDLING
All packaging and handling costs are included in the cost of your postage. Should you require registration and / or insurance, please contact us as these are additional charges or choose the appropriate selection during the checkout process.
PACKAGING AND HANDLING
All packaging (cost of envelope, bubble-wrap, string, elasticbands and lables) and handling (packing the items and delivery to a postal point) costs are included in the cost of your postage.
Should you require registration and / or insurance, please contact us as these are additional charges or choose the appropriate selection during the checkout process.
